FAQ — Frequently Asked Questions
CUSTOMER RELATIONS & FAQs
Please feel free to connect with us for questions or concerns anytime at hello@iz96.com and our team will reach out as soon as possible.
🚚 Shipping
What are your shipping rates?
Shipping costs are calculated at checkout based on the items in your order and their weight. Estimated rates:
- 🇺🇸 United States: ~$4.99 (free on orders $96+)
- 🇨🇦 Canada: ~$9.99
- 🇬🇧 United Kingdom: ~$12.99
- 🇦🇺 Australia: ~$14.99
Actual rates may vary slightly based on your order.
How long does shipping take?
All orders are custom printed on demand and typically take 2–7 business days to produce before shipping. Once shipped, estimated delivery times are 3–7 business days for the US and 7–21 business days for international orders, depending on your location.
Do you offer free shipping?
Yes! Free shipping is available on US orders of $96 or more.
Do you ship internationally?
Yes! We currently ship to the United States, Canada, United Kingdom, and Australia.
📦 Orders
How do I check the status of my order?
You will receive a receipt immediately after placing your order. Once your order has shipped, you will receive a confirmation email with a tracking number.
How do I order on your website?
Simply select the item you want and click the 'Buy Now' or 'Add to Cart' button. Fill in your shipping and billing information at checkout. Payment is secured by Mastercard, Visa, and AMEX.
Do you offer buy now, pay later?
Yes! We offer flexible payment options through Shop Pay Installments. Split your purchase into installments at checkout — no hidden fees.
↩️ Returns & Quality
Can I return an item if it doesn't work for me?
As all items are custom printed on demand, we are unable to accept returns or exchanges due to incorrect size selection or change of mind. We strongly encourage customers to review our size guides before placing an order.
Do you provide a quality guarantee?
Absolutely! Your satisfaction is our priority. If your item arrives with any defects, damage, or print issues, reach out to us immediately at hello@iz96.com with a photo and we will resolve it promptly with a replacement or refund. We accept returns on items that arrive defective, damaged, or incorrect within 14 days of delivery.
📬 Contact
How can I get in contact with you?
Email us at hello@iz96.com and our team will get back to you as soon as possible.